Q1: How long does delivery take?

Typical delivery times are as follows: Orders placed before 5 pm GMT on a working day are processed that same day.

• Preparation: 1–2 working days
• Courier transit: 6–8 working days
• Total from order to doorstep: 7–10 working days

Full details are in our Shipping Policy.

Q2: How much are the shipping costs?

Standard delivery anywhere in the UK is completely free.

Q3: What if I receive a defective product?

If anything arrives damaged or faulty, we’ll send you a replacement straight away at no extra cost. Just let us know and send it back within 30 days (see Refund Policy for details).

Q4: Can I cancel my order?

We can only cancel orders that haven’t yet been picked, packed or handed to the courier. Once it’s on its way, cancellation is unfortunately no longer possible. We also reserve the right to refuse any order before dispatch.

Q5: What is your Returns, Refunds & Exchanges policy?

• Returns: You’re welcome to return anything within 30 days of receiving it, no questions asked. You cover the return postage. Drop us an email at info@thelaska.com to get the process started. Once we receive the item in resellable condition, we’ll refund you in full within 7 working days.
• Refunds: Money is returned to your original payment method – usually shows within 7 working days (sometimes longer depending on your bank).
• Exchanges: Get in touch at info@thelaska.com and we’ll sort it out for you. Return postage remains your responsibility.
• Condition: Items should be unused and in original packaging where possible. Heavy wear may result in a partial refund.

Q6: Do your products come with a warranty or guarantee?

Yes – everything you buy from us is covered by a 30-day warranty from the date of delivery.

Q7: Do you ship internationally?

Not at the moment. We currently deliver only to UK addresses only.

Q8: Do you have a physical store I can visit?

No, we’re an online-only retailer. This helps us keep prices low and stock a huge range.

Q9: Can I place a bulk order for my business or organisation?

Certainly – we’re happy to help with larger or trade orders. Just contact our team for a quote.

Q10: Can I exchange an item?

Yes, no problem at all. Email  info@thelaska.com and we’ll arrange the exchange. You’ll just need to cover the cost of sending the original item back.

Q11: Do you offer cash on delivery?

No, we don’t currently offer payment on delivery for online orders.

Q12: How can I track my order?

Simply visit the Track Order section on our website and enter your order details.

Q13: Why isn’t my tracking number working?

It can take the courier 1–2 working days to activate and update tracking. It should start working very soon – thanks for bearing with us.

Q14: What if I entered the wrong shipping address?

Contact us as quickly as possible at info@thelaska.com. If we catch it before dispatch we can usually change it for you.

Q15: Where is my package?

You’ll receive a tracking email the moment your parcel leaves us. If your order is split into several packages, you’ll get a separate tracking link for each one.

Q16: Is my online order secure?

Absolutely. Our site uses full SSL encryption and your card details are processed securely by our payment partner. We never store your card information ourselves.

Any more questions? We’re always happy to help! Contact us through the website or email info@thelaska.com